Current Openings

Join the Team!

We are an equal opportunity employer who embraces diversity and inclusion in the workplace. Our staff speak over 35 languages and come from many different backgrounds.

Settlement Team Leader
  • Southport, Gold Coast QLD
  • Management (Community Services & Development)
  • Full time

We are seeking a compassionate Settlement Team Leader to support the HSP and SETS programs within MCCGC’s Community Programs Team. This role provides leadership to Case Workers supporting refugee and migrant clients, with a focus on building independence and engagement with mainstream services. The Team Leader oversees caseloads, supports complex clients, mentors Language Support Workers, and promotes the organisation internally and externally.

As a Settlement Team Leader, you will:
  • Provide overall supervision and leadership to HSP & SETS Team members, including Language Support Workers ensuring contractual requirements are achieved.
  • Ensure Case Workers complete holistic intake assessments, coordinate casework, provide referrals to relevant stakeholders and follow up on client referral outcome.
  • Work collaboratively to achieve results for clients through networking, mapping the service system and creating / sustaining partnerships.
  • Develop and maintain collaborative partnerships with key stakeholders to improve referral pathways to Community Development activities.
  • Promote and maintain systems for high level client service and feedback processes
  • Produce statistical, monthly reports, progress reports and annual reports as requested
  • Monitor and Develop the Language Support Workers
  • Conduct regular data uploads and monitoring of contractual KPI’s
  • Attend regular meetings with the Community and Client Services Team as required
  • Promote a positive organisational culture within the MCCGC Group
  • Other tasks as requested by the Senior Manager Community;
About You

The successful candidate will have:

  • Minimum 3 years equivalent experience and/or Tertiary qualifications in Human Services, Social Work or relevant Discipline
  • Case management experience with a good understanding of client-centred, holistic case management practise framework, and the ability to provide advice and referral pathways as relevant
  • Knowledge and/or experience of working in the community services sector (Specifically Refugee Youth and Women)
  • Highly developed interpersonal and communication skills, including the ability to deal constructively with complex and sometimes conflicting situations
  • Demonstrated management experience with a good understanding of not-for-profit organisation processes and relevant government policies and programs
  • Current Driver’s Licences, First Aid & CPR certification, and a valid Working with Children (Blue Card)
  • Current National Police Clearance or the ability to obtain one
About Applying

If this sounds like you and you're interested in joining our team, please click here to upload your Resume and Cover Letter, telling us why you would love to work with us!

If you have further queries, please contact our HR Team on 07 5620 3810 or recruitment@mccgc.org.au 

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Expressions of Interest

We welcome you to submit your CV & cover letter to express your interest in working for us.

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