Contact
Multicultural Communities Council
Gold Coast Ltd.
Phone (07) 5620 3900
Fax (07) 5527 8531
Email info@mccgc.org.au
Mailing Address P.O Box 345, Ashmore City Qld 4214
Southport Community Hub
1.02/60 High St, Southport Qld 4215
Ashmore Office
1 Dominions Road, Ashmore Qld 4214
At Multicultural Communities Council Gold Coast Ltd we appreciate and value the variety of voices within the community.
Your feedback is important to us because it allows us to grow and enhance our programs, events, products and services. Our excellence in customer service can provide you with a quick response within 24 hours. With your feedback… We can grow together!
Contact us
Feedback and Complaints
To provide feedback or make a complaint about the Multicultural Communities Council Gold Coast (MCCGC), Cura Aged Care Services or any other services/programs delivered by the organisation, you can contact us directly through our website, by phone or email. Alternatively, you can complete the Tell Us What You Think Form below.
If you are a client or participant of one of our services, you may speak with the Manager of the service upon request. This is often the initial step to address concerns.
If you are not satisfied with the outcome of your complaint, you may escalate the issue to the relevant agency associated with the service you are receiving. The table below lists the main agencies responsible for handling complaints in the sectors where MCCGC operates.
If you require assistance submitting a complaint, MCCGC can provide support.
| Agency or Body | Phone Number | Link | MCCGC Program/Service |
| Aged Care Quality & Safety Commission | 1800 951 822 | https://www.agedcarequality.gov.au/making-complaint/lodge-complaint | Cura Aged Care Services |
| NDIS Quality and Safeguards Commission | 1800 035 544 | https://www.ndiscommission.gov.au/complaints | NDIS Program |
| The Office of the Health Ombudsman | 133 646 | https://www.oho.qld.gov.au/ | Culture in Mind/Community Mental Health Support Services |
| The Commonwealth Ombudsman | 1300 362 072 | https://www.ombudsman.gov.au/ | Settlement Services and Humanitarian Support Program |
| Australian Skills Quality Authority | 1300 644 844 | https://www.asqa.gov.au/ | Employment and Training Services |
Tell Us What You Think
Please let us know what we do well or where we can improve our services. We value your feedback, and we are committed to providing high-quality services.
Our dedicated team is here to listen and address any concerns you may have. We will endeavour to respond to you within two business days.
You are welcome to leave your feedback anonymously. However, we won’t be able to follow up on your concerns with you.
-
Level 1, 60 High Street, Southport 4215 QLD
1 Dominions Road, Ashmore 4214 QLD
-
07 5620 3900
-
Mon-Fri: 9.00 - 5.00pm
-
Enquire by Email
MCCGC recognises that across the country, we all live and work on the unceded lands and waters of First Nations people, and pay our respects to Elders past and present.
