Current Openings

Settlement Case Manager

• Southport, Gold Coast QLD (Hybrid)
• Community Development (Community Services & Development)
• Full time

We’re seeking a compassionate and driven Settlement Case Manager to support our Humanitarian Settlement Program (HSP) programs. In this role, you’ll provide tailored case management to refugees and eligible migrants who have been in Australia for less than five years—empowering them to confidently navigate mainstream services and build independent, fulfilling lives.

What you will do:

• Deliver holistic intake assessments and connect clients with essential services through strategic referrals and follow-ups.
• Collaborate with internal teams and external partners to create strong support networks and drive positive outcomes.
• Promote and maintain high-quality client service systems and feedback mechanisms.
• Maintain accurate and timely casework documentation and reporting for funding bodies.
• Mentor Language Support Workers and promote the HSP program to stakeholders across the sector.
• Coordinate client casework data, ensuring data remains up-to-date and current, and case notes are completed and filed. 

About You

The successful candidate will have:

• A minimum of 3 years’ experience and tertiary qualifications in Human Services, Social Work, or a related field.
•  Proven expertise in case management with a client-centered, holistic approach.
•  Exceptional communication and interpersonal skills, with the ability to navigate complex situations.
•  Strong advocacy and negotiation capabilities.
•  Current Driver’s Licence, First Aid & CPR certification, and a valid Working with Children (Blue Card).
• Current National Police Clearance or the ability to obtain one. 

About Applying

If this sounds like you and you're interested in joining our team, please click here to upload your Resume and Cover Letter, telling us why you would love to work with us!

If you have further queries, please contact our HR Team on 07 5620 3810 or recruitment@mccgc.org.au