Current Openings

Deliver holistic intake assessments and connect clients with essential services through strategic referrals and follow-ups.

Collaborate with internal teams and external partners to create strong support networks and drive positive outcomes.

Promote and maintain high-quality client service systems and feedback mechanisms.

Maintain accurate and timely casework documentation and reporting for funding bodies.

Mentor Language Support Workers and promote the HSP program to stakeholders across the sector.

Coordinate client casework data, ensuring data remains up-to-date and current, and case notes are completed and filed.

A minimum of 3 years’ experience and tertiary qualifications in Human Services, Social Work, or a related field.

Proven expertise in case management with a client-centered, holistic approach.

Exceptional communication and interpersonal skills, with the ability to navigate complex situations.

Strong advocacy and negotiation capabilities.

Current Driver’s Licence, First Aid & CPR certification, and a valid Working with Children (Blue Card).

Current National Police Clearance or the ability to obtain one.

Excellent Cross-cultural communication skills

Good understanding of issues relating to emerging multicultural communities, children, young people, and families, and requirements in relation to accessing services

Demonstrated knowledge of family support and services to families and youth from CALD backgrounds

Knowledge of relevant government and non-government agencies and their services on the Gold Coast, and how to refer/connect clients

Communication skills (both written and oral)

Experience in running workshops and information sessions with multicultural communities

Ability to speak English and other language(s) from one or more of the following countries: Tigrayan, Arabic, Dari, and Pashto languages

Computer literacy - specifically MS Office and accurate data entry skills

Knowledge of Gold Coast Services (Health, Education, Transport, Housing, and other Community Services)

Driver’s license & a comprehensively insured car

Current Police Check and Working With Children Check (Blue Card)

Experience in report writing and client casework, including administrative tasks

Skills in organising community education program workshops and engaging community facilitators

Must have knowledge/experience working with a culturally and linguistically diverse workforce